Your privacy is important to us. This Privacy Policy explains how Scale Campaign LLC ("Scale Campaign", "we", "us", or "our") collects, uses, and protects your information when you use our geocoding services, including batch geocoding, API access, and interactive mapping tools.
Account Information: When you create an account, we collect your email address, name, and password. If you subscribe to a paid plan, we collect billing information through our payment processor.
Geocoding Data: When you use our batch geocoding service, you upload files containing addresses or coordinates. We process this data to provide geocoding results. For API users, we receive address queries or coordinates through API requests.
API Usage Data: For API customers, we collect API keys, request logs (timestamps, endpoints called, response codes), and usage metrics to enforce rate limits and provide analytics.
Interactive Map Data: When you use our interactive mapping tools, we may collect the geographic data you upload, layer configurations, and map settings.
Usage Information: We automatically collect information about how you use our services, including IP addresses, browser type, device information, pages visited, and actions taken.
Cookies: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns. You can control cookies through your browser settings.
We use your information to:
We implement industry-standard security measures to protect your data:
While we take reasonable precautions, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your account credentials and API keys.
Batch Geocoding: Uploaded files and results are retained for a limited time to allow downloads. After download or expiration, data is deleted from our servers unless you have a data preservation agreement.
API Requests: We retain API request logs for up to 90 days for debugging and analytics purposes. The actual address data in API requests is not permanently stored.
Account Data: We retain account information for as long as your account is active. You may request deletion of your account and associated data at any time.
We do not sell your personal information. We may share information with:
We do not store credit card numbers or banking details. All payment transactions are processed by our third-party payment providers (such as Stripe or PayPal), and are subject to their privacy policies.
HIPAA: Our platform is designed to support HIPAA compliance for customers handling protected health information (PHI). We implement appropriate technical safeguards and can enter into Business Associate Agreements (BAAs) upon request.
GDPR: For users in the European Union, we comply with GDPR requirements. You have the right to access, correct, delete, or export your personal data. Contact us to exercise these rights.
CCPA: California residents have the right to know what personal information we collect and to request deletion. We do not sell personal information.
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.
Our services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us: